Accessibility

The Ministry of Economic Affairs and Digital Transformation is committed to making the City Bikes website accessible, in accordance with Royal Decree 1112/2018, of September 7, on the accessibility of public sector websites and mobile applications, which transposes Directive (EU) 2016/2102 of the European Parliament and of the Council of October 26, 2016. This accessibility statement applies to the website https://citybikes.es

COMPLIANCE STATUS

This website is partially compliant with Royal Decree 1112/2018 due to the non-conformities listed below.

NON-ACCESSIBLE CONTENT

The content listed below is not accessible for the following reasons:

a) Non-compliance with Royal Decree 1112/2018:

Some text does not allow for override of specified text spacing [requirement 9.1.4.12 of UNE-EN 301549:2019 – Text Spacing].
Some pages lack a mechanism to skip repeated blocks of content [requirement 9.2.4.1 of UNE-EN 301549:2021-03 – Bypass Blocks].
In some areas of the site, background and foreground colors do not provide sufficient contrast [requirement 9.1.4.3 of UNE-EN 301549:2019 – Minimum Contrast].
Some controls use a down-event to trigger actions [requirement 9.2.5.2 of UNE-EN 301549:2019 – Pointer Cancellation].
In some elements, the [aria-*] attributes do not match their intended function [requirement 9.4.1.2 of UNE-EN 301549:2019 – Name, Role, Value].
Some [aria-hidden=»true»] elements contain selectable descendants [requirement 9.4.1.2 of UNE-EN 301549:2019 – Name, Role, Value].
Some links do not have a recognizable name [requirement 9.2.4.4 of UNE-EN 301549:2019 – Link Purpose].
Some lists include elements other than <li> or contain scripting/template elements (<script> and <template>) [requirement 9.1.3.1 of UNE-EN 301549:2019 – Info and Relationships].

b) Disproportionate burden: Not applicable.
c) Content outside the scope of applicable legislation: Not applicable.

PREPARATION OF THIS ACCESSIBILITY STATEMENT

This statement was prepared on July 3, 2025.
The method used to prepare the statement was a self-assessment carried out by Tandem Marketing Digital S.L.

Last review of the statement: July 3, 2025

COMMENTS AND CONTACT INFORMATION

You may submit communications regarding accessibility requirements (Article 10.2.a of RD 1112/2018), such as:

Reporting any potential non-compliance with accessibility standards.
Conveying any difficulties in accessing content.
Making suggestions or inquiries to improve the website’s accessibility.

Via the website’s contact form.

You may also submit:

A complaint regarding compliance with Royal Decree 1112/2018.
A request for accessible information about:
- Content excluded from the scope of RD 1112/2018 under Article 3.4.
- Content exempt from compliance due to disproportionate burden.

In such cases, your request must clearly state the facts, reasons, and specific request to demonstrate its legitimacy.
You may also submit communications via the Generic Request Form of the electronic headquarters of the Ministry of Economic Affairs and Digital Transformation, or through the procedures set out in Law 39/2015 of October 1 on the Common Administrative Procedure of Public Administrations.
All communications, complaints, and requests for accessible information will be received and handled by the Subdirectorate General for Communication.

ENFORCEMENT PROCEDURE

If a request for accessible information or complaint has been rejected, or if the response is unsatisfactory in accordance with Article 12.5, or no response is received within 20 business days, the individual may file a formal complaint.
This complaint may also be submitted via the Generic Request Form of the electronic headquarters of the Ministry of Economic Affairs and Digital Transformation.

Complaints will be handled by the Undersecretariat of Economic Affairs and Digital Transformation of the Ministry of Economic Affairs and Digital Transformation.